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Telephone and Meetings Skills

3 hours ILT
What you are going to learn

About this course:

Objective:
The objective of this course is to provide practical guidance to enable paralegals to communicate effectively with clients, professionals and colleagues by telephone and in meetings. 

Intended audience:
Paralegals

Duration:
3 hours 
Topics covered:
  • Do’s and don’ts – speaking and listening
  • Managing expectations
  • Taking notes, delivering messages
  • Effective preparation
  • Communicating effectively and building client relationships through telephone contact
  • Participating appropriately and effectively at a meeting whether by telephone or face-to-face
  • Responding to challenging situations

Outcomes:The success measures of this course are participants will:
  • Develop their telephone and meeting skills beyond their current level in an appropriate and effective way;
  • Improve their performance when dealing with clients, colleagues and others on the telephone, including message taking; and
  • Gain confidence communicating with others by telephone and when participating in meetings.

Contact us to find out more

Please complete the form.   We will contact you within 5 working days to discuss course dates and availability.
Thank you!