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Professional Client Meetings

2 hours ILT
What you are going to learn

About this course:

Objective:
For associates to be able to understand the need to represent the firm professionally and apply critical thinking to deal with issues that may emerge at any meeting.

Intended audience:
Associates

Duration:
2 hours 
Topics covered:
  • When you need to have a meeting
  • Preparation and materials - assessing the information and analysing the issues; identifying meeting objectives and anticipating questions
  • Structuring the meeting effectively and managing time
  • The role of the chair and working as a team
  • Communicating with the client and dealing with the unexpected

Outcomes:
The success measures of this course are participants will:
  • Have refreshed their ability to bring structure, clarity and professionalism to client meetings;
  • Be able to strike the right balance between empathy and objectivity, client focus and practicality; and
  • Be able to use newer technologies with just as much professionalism as they conduct face to face meetings.

Contact us to find out more

Please complete the form.   We will contact you within 5 working days to discuss course dates and availability.
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