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Personal Effectiveness Skills

6 hours ILT
What you are going to learn

About this course:

Objective:
For trainees to develop personal effectiveness skills, to enable them to maintain and develop effective communications within both the firm and client relationships 

Intended audience:
PSC Trainees

Duration:
6 hours 
Topics covered:
  • Your role and understanding the needs of those with whom you communicate
  • The role of assertiveness in the communication process
  • Communication throughout a client’s matter
  • Effective working practices
  • Prioritisation, planning and organising your time effectively
  • Reflection of real life situations within the workplace

Outcomes:The success measures for the course are that participants are able to:
  • Consider the needs and expectations of clients and supervisors;
  • Understand differences in people and the consequences of those differences within relationships;
  • Understand the need for clear and effective communication throughout the client relationship;
  • Be able to plan, organise and take control of the working day more effectively; and
  • Understand the need to have a sensible balance between working and private lives.

Contact us to find out more

Please complete the form.   We will contact you within 5 working days to discuss course dates and availability.
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