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Introduction to Client Care

3 hours ILT
What you are going to learn

About this course:

Objective:
This module will make delegates aware of the meaning of client care and its importance and impact. They will understand their role in client care and the importance of good communication in this.

Intended audience:
Apprentices

Duration:
3 hours 
Topics covered:
  • What is client care?
  • What is good client care?
  • What distinguishes good from poor client care?
  • Why is client care important for clients, the firm and as apprentices?
  • What is expected of apprentices in the firm, the SRA and clients in terms of client care?
  • Communication fundamentals – being clear with clients
  • Best practice illustrated through practical case studies and examples

Outcomes:
The success measures of this course are to ensure that participants:
  • Appreciate the fundamentals of client care;
  • Appreciate how important client care is to the firm and its clients;
  • Understand how to deliver good client care in accordance with their role; and
  • Can communicate and interact clearly and professionally with clients.

Contact us to find out more

Please complete the form.   We will contact you within 5 working days to discuss course dates and availability.
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