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Handling Difficult Situations

3 hours ILT
What you are going to learn

About this course:

Objective:
For trainees to build their skills in persuasion and influencing and techniques to use for handling difficult situations.  

Intended audience:
PSC and SQE Trainees

Duration:
3 hours 
Topics:
  • Introduction 
  • How I perceive myself v. how I am perceived by others
  • Persuasion and influencing
  • The process
  • Your ability to influence and persuade
  • Persuasion skills - credibility
  • Conflict resolution
  • Effective techniques for handling difficult people and situations
  • Listening skills

Outcomes:
The success measures of this course are that trainees:
  • Recognise the factors relevant when dealing with difficult people and situations; and
  • Are able to effectively apply the skills learnt to their day-to-day work.

Contact us to find out more

Please complete the form.   We will contact you within 5 working days to discuss course dates and availability.
Thank you!