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Effective Communication Skills

3 hours Blended
What you are going to learn

About this course:

Objective:
For participants to have an increased awareness and understanding of communication styles, emotional intelligence and personal preferences and developing more effective skills accordingly.    

Intended audience:
Associates

Duration:
3 hours 
Topics covered:
  • Investigating the barriers and filters implicit within communication and learning how to manage them
  • Reviewing the impact and effectiveness of our questioning, listening and body language skills and the perceptions that they send out about us
  • Emotional intelligence (EQ) and knowing and understanding our own personal triggers and being perceptive of emotional responses from others
  • Actively listening for feelings and behaviours as well as meaning
  • Identifying different communication styles in action and flexing our style to meet the needs of others
  • Conveying our messages clearly, concisely and assertively

Outcomes:
The success measures of this course are:
  • Increased effectiveness of our questioning, listening and body language skills;
  • Increased awareness of our own communication needs and those of other people and building strategies to bridge gaps in those needs; and
  • Increased confidence in identifying different communication styles and flexing our styles accordingly

Contact us to find out more

Please complete the form.   We will contact you within 5 working days to discuss course dates and availability.
Thank you!