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Developing Communication Skills
3 hours eLearning
What you are going to learn
About this course:
Topics covered:
Outcomes:
- What is communication and reviewing current skill levels
- Emotional intelligence and empathy
- Verbal and non-verbal communication
- Active listening and confirmatory questioning
- Understanding different communication style preferences
- Building trust and rapport
- Managing the client communication channels.
Outcomes:
The success measures of this course are:
- Increased knowledge and understanding of the key components of communication
- Increased awareness that all people have different individual communication needs and communication style preferences
- Translating the increased knowledge and understanding from the course into developing more empathetic and effective client and working relationships.
Andrew Dines
Trainer and Course Designer
About
Andrew qualified as a solicitor with Simmons and Simmons. Prior to this he was an officer in the regular army. He practised as a solicitor for 18 years, the majority of which was as a partner in Hampshire firms.
Since 2000, Andrew has worked in consultancy and training roles with both professional and non-professional firms, focusing on the development of strategic governance, leadership and risk skills and processes. One of his key roles was as Director of Training to the Law South consortium of law firms, and he has also achieved a commendation level pass in his Masters degree in Legal Practice (MBA) at Nottingham Law School.of law firms, and he has also achieved a commendation level pass in his Masters degree in Legal Practice (MBA) at Nottingham Law School.
Andrew delivers training for fresh in personal effectiveness, firm and team leadership and management skills and in financial and commercial awareness. He is a co-author of Key skills for professionals published by Kogan Page (2013).
