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Client Interviewing and Taking Instructions Skills

3 hours ILT
What you are going to learn

About this course:

Objective:
To provide practical guidance for participants to enable them to develop their listening skills, to respond quickly and effectively to clients and to take instructions (by telephone and in person)

Intended audience:
PSC and SQE Trainees

Duration:
3 hours 
Topics covered:
  • Preparing
  • Listening Techniques
  • Questioning for further information
  • Verifying instructions
  • Responding to client instructions

Outcomes:
The success measures of this course are:
  • Participants gain confidence and develop their client interviewing skills beyond their current level; and
  • Improved performance of participants when undertaking client interviewing and taking instructions.

Contact us to find out more

Please complete the form.   We will contact you within 5 working days to discuss course dates and availability.
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