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Client Care Module 2: The Theory of Client Care Skills

3 hours ILT
What you are going to learn

About this course:

Objective:
For trainees to develop client care skills through an increased understanding of the needs and expectations of clients, firms and the SRA .

Intended audience:
SQE Trainees

Duration:
3 hours 
Topics covered:
  • What is client care and how does it integrate with client service
  • The solicitor/client relationship – the parties to that relationship and the concepts underpinning it
  • The on-boarding/know your client process
  • On-going file/case management
  • Client protections
  • Closing a client matter – key steps
  • Practically applying the client care best practices learnt into practice

Outcomes:
The success measures of this course are:
  • Increased knowledge and understanding of client care and its importance;
  • Understanding that high levels of client care are a key foundation of the client relationship; and
  • Access to practical guidelines and processes that can be applied to underpin our client care delivery

Contact us to find out more

Please complete the form.   We will contact you within 5 working days to discuss course dates and availability.
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