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Client Care Module 2:  Client Care Skills in Practice

3 hours ILT
What you are going to learn

About this course:

Objective:
For trainees to develop client care skills through an increased understanding of the needs and expectations of clients, firms and the SRA .

Intended audience:
SQE Trainees

Duration:
3 hours 
Topics covered:
  • What is client care and how does it integrate with client service
  • The context of client care case study
  • Understanding people and communications
  • The on-boarding and know your client case study
  • Solicitor Code of Conduct case study
  • Pricing, billing and collection of bills

Outcomes:
The success measures of this course are:
  • Increased knowledge and understanding of client care and its importance;
  • Understanding that high levels of client care are a key foundation of the client relationship; and
  • Access to practical guidelines and processes that can be applied to underpin our client care delivery

Contact us to find out more

Please complete the form.   We will contact you within 5 working days to discuss course dates and availability.
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