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Client Care

3 hours ILT
What you are going to learn

About this course:

Objectives:
  • To consider the needs and expectations of clients 
  • To understand differences in people and the consequences of those differences within the client relationship
  • Assess the tone and structure of communications within the client relationship
  • Assess the impact and importance of assertiveness in the client relationship   
  • Understand the need for clear and effective communication throughout the client relationship
  • Understand the importance of compliance with the SRA Code of Conduct in managing and communicating with clients


Intended audience:
Paralegals

Duration:
3 hours 
Topics covered:
  • The importance of effective client care
  • Different types of clients and their needs; how to identify and respond appropriately to them
  • Communicating assertively with clients
  • Communicating effectively throughout a client’s matter
  • An overview of the requirements of the SRA Code of Conduct with regard to client care, including:
  • openness with the client
  • the regulatory framework
  • fee arrangements
  • complaints procedures

Outcomes:
The success measures of this course are to ensure that participants:
  • Appreciate the central importance of client care to the firm;
  • Are sensitive and responsive to the differing needs of clients;
  • Can be assertive with clients when appropriate; and
  • Recognise how the progress of a client matter may create the need for different communication challenges, and are able to manage these.

Contact us to find out more

Please complete the form.   We will contact you within 5 working days to discuss course dates and availability.
Thank you!